The Air NZ app

With the Air NZ app, you can manage your travel on the move, use your phone as a ticket, and easily track your Airpoints™ balance.

Download the Air NZ app

Travel easier with the Air NZ app

Manage your travel on the move

Easily manage your flight bookings and travel-related services
Check in with your app and get your digital boarding pass
Stay updated with real-time flight info like gate number, boarding and departure times
Track your flight status and receive day of travel notifications
Instantly see options for flight cancellations
Order your favourite hot drink when you're in our participating Koru Lounges*

Turn your phone into your ticket

Add your flight booking
Scan your digital boarding pass at a kiosk to print tags for your bags
If under one booking, hold boarding passes for your group (up to 9 people)
Use your digital boarding pass for Koru Lounge access
Use your device to present your digital boarding pass during boarding
Instantly access all flight details including your flight reference number, cabin class, and flight duration
Share your flight details with family and friends

Koru members - your Airpoints™, Status Points and Shairpoints™ at a glance

View your profile, points balance, and recent activity
Track your Status Points earn to see when you'll reach the next tier
Add your passport details for quicker check-in. You'll also receive an alert if it's due to expire
Access and use your digital Koru card with Koru partners to earn more Airpoints
Save a payment card such as an Airpoints earning credit card for payments and earn Airpoints

Easily track the status of your bags

When you scan your physical bag tag at Bag Drop, a 'check status' button will appear on your flight details screen
Track your bag's status as it makes its way through the airport processing system, onto the aircraft, and finally, arrives at its destination
In the unlikely event that your bag hasn't joined you for the journey, you can report a delayed bag from your device. You can also submit a damaged baggage report
Available on all Air New Zealand and Star Alliance flights

Air NZ app frequently asked questions

My app is not working smoothly and some features are not showing. How do I update the Air NZ app?

We recommend that you keep your app up to date. This will ensure a better experience, and you'll be able to enjoy the latest features. Here's how you can update the Air NZ app:

iPhone

Open the App Store
Tap your profile icon at the top right corner
Select the Air NZ app and update.

Android

Open the Play Store
Tap your profile icon at the top right corner
Tap 'Manage apps & device'
Tap 'Manage' and select 'Air NZ' and update.

If presented, review App Permissions then tap 'Accept' to proceed with app update.

How do I add a booking to the Air NZ app?

If you're a Koru member and you include your Koru number when you book flights, your bookings are automatically added to the Air NZ app.

You can also manually add your bookings to the Air NZ app:

Tap 'Flights' in the Air NZ app
Scroll down and click on 'Add booking'
Enter your booking reference and last name

Can I view someone else's flights on the Air NZ app?

Yes. You can manually add the flight of a friend or family member, or a colleague, by entering the booking reference and family name for their booking.

Do I have to be a Koru member to use the Air NZ app?

No. You can still add and view your bookings on the Air NZ app.

Here's how you can manually add your bookings:

Tap 'Flights' in the Air NZ app
Scroll down and click on 'Add booking'
Enter your booking reference and last name

If you're a Koru member and you include your Koru number when you book flights, you'll be able to see your current and any future bookings automatically in the app, which makes managing your travel easier.

Do I need to enable push notifications for the Air NZ app?

When you first download the Air NZ app, push notifications are enabled by default on Android, and you are prompted to enable them on iPhone.

We recommend you enable push notifications because they are helpful for a number of alerts, including changes to your flight time or boarding gate number, as well as letting you know when it's time to board your flight.

You can manage the Air NZ app notifications you receive by going into 'Settings' in the Air NZ app and turn off the notification types you don't wish to receive.

Will my digital boarding pass work if I'm not online?

Yes. Once you've downloaded your digital boarding pass, it's stored in the Air NZ app. You'll then be able to access it even if you're not online, but your digital boarding pass won't update with any changes, such as upgrades or seat changes, until you're online again.

I've completed my online check-in, but I can't see my digital boarding pass.

You may be at an airport that doesn't accept electronic boarding passes. If that's the case, you'll need to check in manually at the airport.

All New Zealand airports, and many international airports now accept mobile/digital and electronic boarding passes. If you're at one of them, there may be a technical problem. Check in at the airport and everything should be fine.

Please note that we only accept electronic boarding passes shown in the Air NZ app. If you're not using the Air NZ app, please print your boarding pass (no screenshots or emails) or collect one from the airport check-in desk.

Why are all my bookings removed when I sign out?

This provides a cleaner experience in case you want to sign in using another account. Don't worry, your bookings will be added again when you sign back in with the same credentials.

I added a flight to my calendar, but it seems to appear at a different date and time?

When you make a booking, the dates and times shown are local times, i.e. the departure time is based on the time at the origin and the arrival time is based on the time at your destination. If your calendar is in a different time zone, these times may appear to be offset.

Will the Air NZ app be updated with more features?

Yes. We're always looking for ways to improve the Air NZ app for our customers. To make sure your Air NZ app is always up-to-date, you'll need to set your device to automatically update apps.

Is there a Koru app?

There is no separate Koru app, but with the Air NZ app, Koru members can:

Track their Airpoints balance and latest activity
Earn Airpoints by scanning their digital Koru card
Save an Airpoints earning credit card for payments

The iPhone is a trademark of Apple Inc.

By downloading, installing or using the Air NZ app you agree to be bound by the terms and conditions.

iOS: Requires iOS 15.0 or later. Optimised for iPhone.

Android: Requires Android 8.0 or later. Optimised for Android Phones.

*Koru Lounge access required. Currently available in the following Koru Lounges: Auckland Regional, Auckland Domestic, Auckland International, Wellington, Christchurch and Sydney. Lounge eligibility is required to access Koru Lounges.